Website Help

The Select Stays website has been developed so that it is easy to use and intuitive. Throughout the website you will find symbols; if you hover your mouse over the symbol, a helpful tip or explanation will appear.

Frequently Asked Questions

1. How do I make a booking?
   • A: Having identified the property(s) you wish to enquire about, click on the Enquire button, complete the online Enquiry form and submit it.
2. Do I need to pay a bond?
   • A: Every Operator is different but generally Operators do require a Bond. The amount of the Bond is set by the Operator. Some Operators only require an Authority to Deduct Form to be completed for the bond amount but only process the transaction in the event of there being a bond claim.
3. How do I collect the keys?
   • A: Different Operators use different methods for key collection, ranging from a personal meet and greet service through to a self check in using a lock box/keys on site. The Operator will inform you of the method of key collection as part of process of making final arrangements for your arrival.
4. How can I change my booking?
   • A: You can request a change of your booking via the Select Stays web site. Use your booking id to access your booking and submit a "Request Change"
5. What payment methods can I use?
   • A: Select Stays presently accepts on line credit card payments for Visa and Mastercard, and electronic funds transfer and direct deposits for bookings made within Australia.
6. How do I get Operator contact details?
   • A: All communications during the booking process are via the Select Stays web site. When you have paid for your booking in full you are put in direct contact with the Operator to make final arrival arrangements.
7. What is the Reservation Service?
   • A: The Select Stays Reservation Service is an innovative method for those who haven\'t got the time to research multiple properties or are not familiar enough with the Region/Area to know where to choose. You will receive a "short list" of suitable accommodation properties that meet your requirements from which you can choose your accommodation.
8. What are your Terms and Conditions?
   • A: Please see our Terms and Conditions and Privacy Policy pages for further information.
9. How do I list my property on Select Stays?
   • A: Please visit this page for more information on listing your property on Select Stays.
10. How can I provide feedback?
    • A: We welcome your feedback about Select Stays! Please complete our Contact Form to get in touch.

If you still have a query, after reading our FAQ above, we encourage you to contact our office for assistance.